If you are unable to find certain items from lucky draw, spinning the wheel or opening crates, we kindly advise you to perform the steps listed below:
1. Certain items are sent through mail - Please check your in-game mailbox.
2. Ensure you have a smooth connection.
3. Force close the game and re-start it.
4. Use the Repair function on the login screen and re-start the game.
Please note that temporary connection issues can also cause a delay in receiving the items. If you have gone through the above checklist, we request you to wait for 24 hours to receive the items.
1. Certain items are sent through mail - Please check your in-game mailbox.
2. Ensure you have a smooth connection.
3. Force close the game and re-start it.
4. Use the Repair function on the login screen and re-start the game.
Please note that temporary connection issues can also cause a delay in receiving the items. If you have gone through the above checklist, we request you to wait for 24 hours to receive the items.